Types of guest folio11/28/2023 ![]() ![]() ![]() While handling advance deposit, whether cash/ cheque, always: It is usually done by accepting a cash deposit or taking a credit card. Record guest arrival on daily arrival list.Īdvance payment should be done for security purpose. ![]() Give the room key to either the guest or the bellboy. Prepare key card of related room number by entering the arrival and departure date, rate and offer it to the guest for signature. When the room has been allocated, the reception should Block or code the room as sold. For this purpose, a room status board or room rack is kept in the reception. In order to allocate a guest room, accurate room status information is required. įor repeat guest assign room as per the preference.Take note of the airport drop, any special request etc.Īllocation of the room means assigning a vacant and ready (VR) room to the guest for staying (if this was not done already). Take a note of the expected departure details. ĭiscuss room preference with guest as per the availability, or select an available room which is "ready to let” and allocate the room.Ĭarry out the final check of the registration card for the guest signature.Stamp check-in time on the registration card. Verify the information on the registration against the reservation ensuring the accuracy of name, date, and payment mechanism. Register the guest - Complete the registration card or register the guest Request for the guest id card or passport. Request for the reservation details like guest last name, confirmation no., booking source etc. ![]() Īddress with the appropriate surname, if known.Welcome the guest promptly with a cheerful and pleasant smile. Provide welcome drink and welcome gift if any (Like Spice Garland, Spice box, Juice etc.) Įscort the guest up to reception desk (usually done by the bellboy/ porter).īring the luggage and baggage into the lobby (Incase the bell desk team not available then the doorman should assist with the baggage.).The doorman informs the bell desk to pick-up the guest baggage. In this case, at the time of the guest’s check-out, his signature is taken and the guest account is transferred from the Guest Ledger to City Ledger.The procedure for normal check-in may be summarised in the following 6 stages: Stage 1: Receiving and Registration Some of the accounts of the resident guests may be settled by their company, travel agency or Airline Company. Guest’s financial transactions are recorded in guest ledger accounts to track guest account balances. Guests may also pay against their outstanding balance at any time during occupancy. Guests who make appropriate credit arrangements at registration may be extended privileges to charge purchases to their individual account folios.After the registration process of the guest is over, a guest folio is opened on his/her name to record all the purchases which he/she is making from the hotel.Transient Ledger: A type of ledger that has the accounts of all the guests residing in a hotel.Guests who have sent prepayments to guarantee their bookings, but have not arrived or checked in.Guests who walk out of the hotel without settling the outstanding balance.Local business people who are not resident in the hotel but who use the hotel facilities and services for entertainment or business meetings.Business travelers from a company that has an open account with the hotel.It is a collection of related accounts that tracks money a hotel brings in that is not part of a transaction associated with a currently registered guest. City Ledger: A city ledger, also called a house ledger, is a hotel’s accounting method for tracking non-guest transactions.It usually lists the debits and credits associated with the entity for which the transactions are being recorded. Money that the hotel handles that is not attributable to a currently registered guest becomes part of the city ledger and is handled by the accounting department in the back office.Ī ledger is a book or computer file used to input accounting records. The front-office typically deals with registered guests and records their transactions to the guest ledger. Hotel accounting is divided into front-office and back-office operations. ![]()
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